FAQ's

FAQ's

Holiday Rental / Short-Term Stays

What services does Tahuna Hideaway provide for holiday rental owners?

We handle everything from marketing and guest bookings to cleaning, maintenance, and financial reporting, ensuring a hassle-free experience.

How do you market my property?

Your property is listed on top platforms like Airbnb, Booking.com, and VRBO, along with direct marketing via social media, email campaigns, and our website.

How often do I get paid?

Rental income is paid monthly with a detailed owner statement outlining earnings and expenses.

Can I block out dates for personal use?

Yes! Owners can reserve their property through our owner portal anytime, subject to existing bookings.

How do you manage cleaning and maintenance?

We arrange professional cleaning after each stay and conduct regular maintenance checks to keep your property in top condition.

What if a guest damages my property?

We have security deposits, guest screening, and insurance options to cover any damages. In case of an issue, we handle the claims process for you.

What are my responsibilities as an owner?

We take care of almost everything, but you’ll need to ensure compliance with local regulations, maintain insurance, and approve any major repairs.

How do I track my property's performance?

Owners have access to a live portal where they can monitor bookings, revenue, and occupancy rates.

Residential Rental / Long-Term Stays

What services does Tahuna Hideaway provide for long-term rentals?

We offer full property management, including tenant screening, rent collection, maintenance coordination, and compliance with tenancy laws.

How do you find tenants for my property?

We market your rental through online platforms, real estate listings, and our network of potential tenants.

How do you screen tenants?

We conduct thorough background checks, including rental history, employment verification, and credit checks to ensure reliable tenants.

How do I get paid?

Rent is collected and transferred to you monthly, with a breakdown of income and any expenses.

How do you handle maintenance requests?

We coordinate all maintenance requests with trusted local contractors and seek your approval for major repairs.

What happens if a tenant stops paying rent?

We manage the arrears process, including legal action if necessary, and ensure your investment is protected.

Do I need landlord insurance?

Yes, we highly recommend landlord insurance to cover potential risks such as tenant damage or rent default.

Can I still use my property if it's rented long-term?

No, once a long-term lease is in place, the tenant has exclusive use of the property. If you want flexibility, a holiday rental may be a better option.

Still have questions?

We’d love to hear from you! Whether you’re planning your next stay or have questions about our property management services, we’re here to help. Just use the contact information below to get in touch.


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