Realistic Appraisal: We begin by providing a thorough and realistic appraisal of your property’s rental potential. Customised Contracts: Our owner contracts are designed to be flexible, accommodating your specific requirements and preferences. Property Preparation: From arranging new furnishings to supplying eco-friendly products, we prepare your property to the finest detail, ensuring it meets the highest standards for guests.
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We handle all aspects of guest interaction, from initial inquiries to post-stay follow-ups, ensuring a positive experience for every guest. To enhance guest satisfaction, we offer additional services such as welcome platters and baby equipment hire, catering to specific needs and occasions.
Professional Visuals: We organise professional photo and video shoots to showcase your property’s best features, understanding that high-quality imagery is crucial in attracting guests.
Multi-Platform Listings: Your property will be listed on multiple platforms, including Airbnb, Booking.com, HomeAway, and our direct website, to reach a broad audience.
Dynamic Revenue Management: We actively manage pricing and update listings to keep your property competitive in the market.
Regular Inspections: Our team conducts bi-annual inspections and regular maintenance to keep your property in optimal condition.
Professional Cleaning: We collaborate with a dedicated cleaning team to maintain the highest standards of cleanliness after each guest stay.
Transparent Billing: We manage payments for services such as gardening and maintenance, providing you with detailed monthly owner statements.
Our team is available 24/7 to address any emergencies, ensuring both you and your guests receive prompt assistance. Partnering with Tāhuna Hideaway means entrusting your property to a dedicated team committed to excellence, transparency, and personalised service. We treat every property as our own, striving to provide both owners and guests with exceptional experiences.
"Tāhuna Hideaway manage my holiday home in Queenstown, and I’ve been consistently impressed by their small, personable and truly local team. Morgan and the crew are proactive, professional and genuinely care about both the property and the guest experience. What really sets them apart is that all guest services and property management are handled fully in-house. The Tāhuna Hideaway team oversee every detail directly, maintaining high standards and consistent quality. Having a dedicated team I can trust to look after such a significant investment has given me real peace of mind. I wouldn’t hesitate to recommend Tāhuna Hideaway to any owner wanting reliable, attentive and thorough property management in Queenstown."
"We transitioned to Tahuna Hideaway (TH) managing our Queenstown property in mid 2025 after a somewhat challenging period of working with another firm over the proceeding 12 months. The transition was much easier than anticipated with clear communication from the TH team who skilfully walked us through the process with no hidden costs or logistic challenges. More importantly we're delighted with the ongoing management and support we receive from Rebecca, Morgan and the whole TH team. We really feel they care for our property and just as importantly for the experience of the guests staying, often going the extra mile without being asked. For any considering switching property management companies for your Queenstown property I strongly recommend Tahuna Hideaway."
"We use Tāhuna Hideaway as our Property Managers and have found Rebecca and the team to be fantastic! They have made the whole process so easy, and they have gone out of their way to help set up, care and maintain the property. They respond promptly, the marketing is great, and we have had some good rentals. We cannot recommend them highly enough!"
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