Terms & Conditions.
Tāhuna Hideaway is a registered company that offers a service, therefore we have outlined the terms and conditions below so we can keep our guests and company safe at all times. If you have booked directly or through a third party, the conditions below also apply.
Check-In and Check Out
- Check-in time is from 2 pm onwards.
- Check out time is anytime before 10 am.
Every guest must be checked out by this time, failure to do so will incur a surcharge.
Please contact us if you require an early check-in or late check out.
For early check-in, we cannot confirm this until two days prior to arrival at the earliest, due to availability.
Late check-outs must be requested the night before (at the latest) in order for us to organise the cleaners around your schedule.
Please contact us if you have any of the requests above. We will do our best to accommodate your request, however, there is no guarantee for each booking.
To guarantee this option, you would need to book the night prior to or after departure. We can only allow a late check out until 12 pm; therefore this will apply if in need of a later check out time.
When a guest has booked one of our properties, they are rented on the understanding that they are for holiday use only and for the exact dates the booking is selected for. Under no circumstances are the guests to stay longer than the dates selected on the booking confirmed by Tāhuna Hideaway Ltd.
During the duration of the guests’ stay, there are to be no extra guests overnight in the holiday home than the number of guests stated on the booking. This includes extra infants & children; they must be specified on the booking even if they are sharing existing bedding.
Guests must not rent out the property to other consumers, nor use it for any other reasons than holiday accommodation.
Cleaning Fees and Linen
There will be additional cleaning fees on all property accommodation pricing. This involves a professional departure clean and premium linen for the maximum occupancy permitted in the home.
This includes bedding, face cloths, bath mat and towels per person. This does not include extra towels for the spa (if applicable).
We prefer if you do not wash the bedding linen as we have this professionally cleaned.
If you require any extra linen or a mid-stay clean, please contact us and we can provide you with a quote.
All occupants within the household agree to respect the local noise policies. Loud music, deep bases and loud voices must be turned down by 10 pm.
The residents within the neighbourhood and the management company can call the council with a noise complaint if they have concerns between the hours of 10 pm – 7 am.
Please respect your surroundings; there are to be no parties, weddings or functions without the permission of Tāhuna Hideaway.
Cancellation and payment policy
For all direct bookings, the conditions below apply unless agreed otherwise via email with Tāhuna Hideaway.
Your booking is refundable until 7 days before arrival. Any amount taken after this time is non-refundable.
A $10 fee is required within 48 hours after making the booking to secure your booking and ensure we have a legitimate card on file.
Full payment is then required between 14 -7 days before arrival.
Full payment is required prior to arrival in order to gain access to the property. If, for any reason, you have access to the property before this, we require payment evidence within 2 hours of entering. If this is not complete we will have to ask for you to leave the property.
Please consider taking on travel insurance in order to protect yourself from unforeseen circumstances that result in failure to travel.
COVID Cancelation Policy
We will process your booking as per the above cancellation policy by taking a deposit when you first book and then the final amount 7 days prior to your arrival.
However, we will allow you to change your booking dates once or refund you the full amount if you cannot travel due to a lockdown or COVID travel restrictions.
We require you to inform us of being unable to travel as soon as your government has made a public announcement. We will not allow cancellation if your government has already announced restrictions over your travel dates and you tell us less than 24 hours before arrival.
Tāhuna Hideaway Ltd reserves the right to cancel reservations at any time, in which event the deposit shall be refunded in full.
Amendments or Cancellations Made by Tāhuna Hideaway Ltd
In the case of unforeseen circumstances or the property becomes unavailable, we carry the right to cancel or relocate the guests’ booking. We will do our best to relocate guests in the first instance to a property of similar standard or higher. In the case of a cancellation, we will refund the total amount taken.
The renter/guest agrees that if the property becomes unavailable or unliveable for any reason (the reason to be verified by Tāhuna Hideaway Ltd as being justified), then Tāhuna Hideaway Ltd will make every effort to find a suitable alternative. If a replacement property is not available, the guest will be provided with a full refund. The guest agrees that Tāhuna Hideaway Ltd liability is limited to the refunding of such monies.
Maintenance of the Property
We pride ourselves on our continuous attention to detail around the homes. However, due to the high occupancy of guest visits, wear and tear can be caused from time to time.
Please report any damages to our team at Tāhuna Hideaway Ltd as soon as possible.
If there is an appliance not working or damage that is unsafe for your stay, please let us know. We will repair and assist with rectifying this as best we can, however, Tāhuna Hideaway Ltd is not liable in the event such as beyond our control.
Properties have initial and bi-annual inspections along with a staff member checking the property before every arrival and departure. This allows us to stay aware of the state we present the house in.
The guest stated on the booking is responsible for any costs or fines that are resulted from breakage or damages caused to the property. The guest agrees that the credit card held for the purpose of a bond will be charged to pay for any of these destruction costs. This covers the owner’s fees if the bond taken does not cover the total damages cost.
When booking accommodation for any of our holiday homes, you will be obliged to provide Tāhuna Hideaway Ltd with a credit card if not the same as given when booking so we can take the amount required for each home.
The pre-authorisation will be released within 7 days depending on your bank. If there are damages/ breakages or extra services are required after the departure date of your booking then we reserve the right to charge the same card up to the amount (but not limited to) previously authorised on arrival.
If we are to find damages or breakages, we will take photo evidence and email or message the guest to make them aware of the findings. We will let them know the cost that we will be charging where possible.
The guest agrees that the liability is not limited to the pre-authorisation amount. If there is an issue with the credit card being debited, the guest agrees to immediately pay the amount owing to Tāhuna Hideaway Ltd in cash or by electronic transfer of cleared funds to an account specified by Tāhuna Hideaway Ltd.
Instructions for leaving the property clean and in a satisfying state can be found by scanning the compendium QR code in the holiday home. If the home has been left with excess rubbish we would charge for the dumping fee.
Guests who are renting are responsible for ensuring the holiday home is fully locked, windows closed and the lockbox secured before leaving the premises.
The guest stated on the booking with Tāhuna Hideaway Ltd agrees that all policies and conditions must be obeyed. If any of the above is not implemented, we have the right to terminate the booking and the guests will vacate the property immediately.
If the guest is asked to leave under these circumstances, the guest understands there will be no refund of the monies paid.
The guest agrees to the above-stated conditions when making a booking with Tāhuna Hideaway Ltd.
No Liability, Insurance and Health and Safety
The guest will not purposely do anything to affect the owner or property manager’s insurance over their stay. If guests use extra facilities at the holiday home including but not limited to, the hot tub and BBQ, it will be at the guest’s own risk. The guest will accept responsibility if any injuries were to incur after the use of such items.
Personal items of the guests including vehicles and inside belongings are the guest’s responsibility. Tāhuna Hideaway Ltd will not accept any responsibility if these items are damaged or miss place.
As per the information stated in the compendium, if something is left at the property and we manage to find it there will be an administrative fee (subject to postage) to send it back to the rightful owner.
If the guest were to miss placing the keys throughout or after their stay, there will be a charge of $80 for a replacement key.
Self-Sufficient Holiday Home
All holiday homes managed by Tāhuna Hideaway Ltd are self-sufficient. Once the guest has checked in to the holiday home, there will not be a staff member at the property with the intention to clean or replenish items. We supply the home with sufficient amenities to get guests started; once you have run out of an item it is up to the guest to replenish the items if they wish.
Credit Card Surcharge
All transactions made from Tāhuna Hideaway Ltd will incur a 2.8% surcharge. If you have a New Zealand bank account, the guest may organise to make a bank transfer to pay for the reservation. However, we require a credit card to take the bond; the bond will be taken and refunded with the surcharge included.